Showroom Perfection at
hotwheelswash.shop

Privacy Policy (Datenschutzerklärung)

1. Controller Details

The controller responsible for processing data on the website hotwheelswash.shop within the meaning of the General Data Protection Regulation (GDPR / DSGVO) is:
Hot Wheels Wash Services
Hanauer Landstraße 182, 60314 Frankfurt am Main, Germany
Email: privacy@hotwheelswash.shop | Phone: +49 (0) 69 9451 8820

2. Collection and Storage of Personal Data When You Visit Our Website

When you access our website hotwheelswash.shop, the browser used on your device automatically sends information to our web server. This information is temporarily stored in log files. The following information is collected without your intervention and stored until automated deletion:

• IP address of the requesting computer/device (anonymized after 7 days)
• Date and time of server access
• Name and URL of the retrieved file
• Website from which access was initiated (Referrer URL)
• Browser type and version, and operating system used

The legal basis for data processing is Art. 6(1)(f) GDPR (legitimate interest) for ensuring a smooth connection setup, comfortable use of the site, and system security and stability.

3. Contact Form and Booking Inquiries

When submitting inquiries or booking requests through our forms, we collect your name, phone number, email address, vehicle model, and service location. This processing takes place pursuant to Art. 6(1)(b) GDPR for the purpose of pre-contractual measures and fulfillment of our detailing service contract.

4. Data Sharing and Third-Party Processors

Your personal data will not be transferred to third parties other than for the purposes stated below:

• If you have given explicit consent pursuant to Art. 6(1)(a) GDPR.
• To our vetted mobile detailing technicians and dispatch partners to navigate to your address and perform booked services (Art. 6(1)(b) GDPR).
• Payment service providers for handling card transactions or SEPA invoicing (Art. 6(1)(b) GDPR).

5. Your Rights as a Data Subject

Under the GDPR, you have the right to:

• Art. 15 GDPR: Request information regarding your personal data processed by us.
• Art. 16 GDPR: Demand immediate rectification of inaccurate data.
• Art. 17 GDPR: Request the erasure ("right to be forgotten") of your stored data.
• Art. 18 GDPR: Demand restriction of processing of your personal data.
• Art. 20 GDPR: Right to data portability in a structured, commonly used format.
• Art. 21 GDPR: Right to object at any time to the processing of your data based on Art. 6(1)(f) GDPR.
• Art. 77 GDPR: Lodge a complaint with a supervisory authority, including the competent Hessian Data Protection Commissioner (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit, Gustav-Stresemann-Ring 1, 65189 Wiesbaden).

6. Data Security (SSL/TLS Encryption)

We use the highest level of encryption supported by your browser (256-bit TLS encryption). You can recognize an encrypted connection by the "https://" prefix in the browser address bar.

Terms & Conditions (Allgemeine Geschäftsbedingungen - AGB)

1. Scope and Application

These General Terms and Conditions govern all contracts between Hot Wheels Wash Services (hereinafter "Hot Wheels Wash", "we", "us", operating under the domain hotwheelswash.shop) and the customer for car wash, valeting, interior cleaning, and paint detailing services carried out at our studio or as mobile on-site services.

2. Conclusion of Contract and Appointments

Presentations of services on hotwheelswash.shop do not constitute a legally binding offer, but an invitation to book. A contract is concluded once Hot Wheels Wash confirms the customer's appointment electronically via email, SMS, or telephone.

3. Customer Obligations for Mobile Services

For mobile detailing services performed at the customer's premises:

• The customer must ensure that the vehicle is parked on private property or legally permitted zones where vehicle cleaning is permissible under municipal environmental regulations.
• Adequate clearance of at least 1.5 meters around the vehicle must be maintained.
• All personal valuables, money, electronics, and firearms must be removed from the vehicle prior to service. Hot Wheels Wash accepts no liability for items left inside the vehicle.

4. Vehicle Condition Check and Pre-Existing Defects

Before commencement of detailing, our technicians together with the customer conduct a visual inspection. Pre-existing damage (e.g., paint chips, clear-coat peeling, scratches, cracked glass, torn leather seams, loose trim) will be documented in a digital protocol. We are not liable for aggravation of pre-existing hidden defects during standard professional cleaning.

5. Prices and Payment Terms

All consumer prices displayed on hotwheelswash.shop are in Euros (€) and include the statutory German Value Added Tax (currently 19% MwSt.). Payment is due immediately upon completion of service. Accepted methods include EC/Maestro card, major credit cards (Visa, Mastercard, Amex), PayPal, and SEPA direct bank transfer for verified corporate fleet accounts.

6. Retention of Title and Right of Retention

In the case of studio services, Hot Wheels Wash reserves a statutory lien (Werkunternehmerpfandrecht pursuant to § 647 BGB) on the vehicle for unpaid invoices arising from the contract.

7. Applicable Law and Place of Jurisdiction

The laws of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For commercial entities, legal entities under public law, or special funds under public law, the place of jurisdiction is Frankfurt am Main, Germany.

Cancellation & Refund Policy (Widerrufsbelehrung)

1. Statutory Right of Withdrawal for Consumers

If you are a consumer residing in the European Union and book services remotely via hotwheelswash.shop, you have the statutory right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period expires 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must notify us:

Hot Wheels Wash Services
Hanauer Landstraße 182, 60314 Frankfurt am Main, Germany
Phone: +49 (0) 69 9451 8820 | Email: support@hotwheelswash.shop

You may use a clear statement in writing (e.g. an email) declaring your decision to withdraw.

2. Premature Expiry of the Right of Withdrawal (§ 356 Abs. 4 BGB)

Please note that your right of withdrawal expires prematurely if Hot Wheels Wash has fully performed the service and only began the execution after you, as the consumer, gave your express prior consent and acknowledged that you lose your right of withdrawal upon complete performance.

3. Appointment Rescheduling & Cancellation Terms

• Cancellations more than 24 hours prior to appointment: 100% free of charge. Any pre-payments will be fully refunded within 3 to 5 business days.
• Cancellations within 24 hours of appointment: A flat cancellation fee of €25 or 30% of the booking value may be charged to cover scheduled dispatch route reservation.
• Severe weather conditions: In case of extreme storms, hail, or sub-zero freezing conditions making outdoor mobile washing unsafe or ecologically restricted, appointments will be rescheduled at no additional fee.

4. 100% Quality & Satisfaction Guarantee

We take pride in flawless German craftsmanship. If you notice an area that was overlooked during the initial delivery inspection, please notify our team within 48 hours with photographic documentation at support@hotwheelswash.shop. We will dispatch a technician for a complimentary corrective touch-up or offer an appropriate partial refund.

Legal Disclaimer & Limitation of Liability

1. Liability for Website Content (§ 7 Abs. 1 TMG)

As a service provider, we are responsible for our own content on these pages under general German law pursuant to § 7 Abs. 1 of the German Telemedia Act (TMG). According to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information or investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under general laws remain unaffected.

2. Liability for External Links

Our website hotwheelswash.shop may contain links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. At the time of linking, the pages were checked for possible legal violations and no unlawful content was discernible.

3. Copyright and Intellectual Property

The content, logos, graphics, and works created by Hot Wheels Wash on this domain are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization beyond the scope of the copyright law requires our prior written consent.

4. Automotive Detailing Technical Disclaimers

• Pre-existing Clear Coat Thinness: During machine paint correction and compounding, vehicles with factory paint under 80 microns thickness or previous unauthorized repaints may not support aggressive swirl elimination. Our technicians will inspect paint depth before buffing.
• Engine Bay Cleaning: High-pressure water is never used on electronic engine modules. We use dry steam and specialized solvents; however, the customer must disclose known electrical shorts, loose battery terminals, or non-factory wiring harnesses beforehand.
• Vehicle Modifications & Body Kits: Non-OEM body kits, loose carbon fiber splitters, or fragile window tints installed incorrectly by third parties remain the sole responsibility of the vehicle owner.
• Child Seats: For safety and legal liability reasons, our technicians will clean around child seats or clean them uninstalled, but will NEVER reinstall child safety seats. The owner must properly reinstall and lock child seats.

Cookie Policy & Tracking Technologies

1. What Are Cookies?

Cookies are small text files that are stored on your device by your web browser when you visit hotwheelswash.shop. They do not cause damage to your device, contain no viruses, and cannot execute programs.

2. Categories of Cookies We Use

• Technically Necessary Cookies (Essential): These cookies and local storage tokens are required for the basic technical operation of the website, such as remembering your selected vehicle class, maintaining your cookie consent preferences, and handling security tokens. (Legal basis: § 25 Abs. 2 Nr. 2 TTDSG / Art. 6(1)(f) GDPR).
• Functional / Preference Cookies: Used to remember your preferred language, location preferences, or previously entered postal code for faster booking.
• Analytics / Performance (Optional): Aggregated, anonymized metrics to help us understand which detailing packages are most viewed, without tracking individual user identities.

3. Managing Your Cookie Preferences

You can modify or withdraw your cookie consent at any time by clicking the button below or adjusting your browser settings to reject cookies:

⚙ Open Cookie Consent Settings